GDPR Policy

Data Privacy and Handling Policy

1. Introduction

This Data Privacy and Handling Policy details how we collect, store, and process personal data. It is designed to comply with the General Data Protection Regulation (GDPR), effective in the European Union since May 25, 2018. As Hostchain India serves clients in the EU, GDPR compliance is mandatory. We extend these robust data protection standards to all clients globally, ensuring transparency and security in data handling.

2. About the Company

PROCESS CONSULTING INC dba HostChain (referred to as "Hostchain" or "Hostchain India" in this document) is a web hosting provider headquartered in Skokie IL, USA , with a distributed team of remote professionals. Our staff is trained in GDPR compliance and adheres to these standards, except where local laws, such as Indian tax regulations, require specific data processing as permitted under GDPR.

3. Scope of this Policy

3.1

This policy applies to:

  • The www.hostchain.in website.
  • Your my.hostchain.in user account.
  • All personal data collected during registration and throughout our business relationship, including termination.

Personal data includes any information identifying you as an individual, such as data that can be cross-referenced via public sources (e.g., Google, LinkedIn).

3.2

We prioritize your privacy, processing personal data in compliance with:

  • The GDPR for EU clients.
  • The Information Technology Act, 2000, and Digital Personal Data Protection Act, 2023, in India.
  • Other applicable data protection laws in jurisdictions where we operate.

3.3

Hostchain India partners with trusted providers, such as cPanel, Namecheap, and Let’s Encrypt, to deliver services like domain registration and SSL certificates. These partners are GDPR-compliant for EU data. You may request details of shared data and recipients at any time. We share data only to provide essential services and maintain full transparency.

4. Data We Collect

We may collect and process:

  • Contact Information: Name, email, phone number, and physical address.
  • Account Information: Username, password, and service access credentials.
  • Payment Information: Credit/debit card details and billing data.
  • Technical Data: IP address, browser type, device details, and website usage patterns.
  • Usage Data: Details of how you interact with our services and website.

5. How We Use Your Data

We use personal data to:

  • Deliver Services: Process orders, manage accounts, and provide cloud hosting, VPS, and domain services.
  • Handle Payments: Process transactions and manage billing.
  • Communicate: Send service updates and, with consent, promotional content.
  • Improve Services: Analyze usage to enhance our offerings.
  • Ensure Security: Protect against fraud and unauthorized access.

6. Legal Basis for Processing

We process data based on:

  • Contractual Necessity: To fulfill service agreements.
  • Legal Obligations: To comply with Indian and international regulations.
  • Legitimate Interests: To improve services and secure our platform.
  • Consent: For specific purposes, such as marketing, where you explicitly agree.

7. Data Sharing and Disclosure

We may share data with:

  • Service Providers: Third parties for hosting, payment processing, and technical support.
  • Legal Authorities: As required by Indian or international law.
  • Business Transfers: During mergers, acquisitions, or asset sales.

8. International Data Transfers

Data may be transferred outside the European Economic Area (EEA) or India. We use safeguards, such as standard contractual clauses, to ensure GDPR-compliant protection.

9. Data Retention

We retain data only as necessary for the purposes outlined or as required by law, such as tax obligations under Indian regulations.

10. Your Rights

Under GDPR, you have the right to:

  • Access: Obtain a copy of your personal data.
  • Rectification: Correct inaccurate data.
  • Erasure: Request data deletion under specific conditions.
  • Restriction: Limit data processing.
  • Portability: Receive data in a structured, machine-readable format.
  • Objection: Oppose processing for legitimate interests or marketing.

Contact us at support@hostchain.in to exercise these rights.

11. Data Security

We employ robust technical and organizational measures to safeguard data against unauthorized access, alteration, or loss.

12. Cookies and Tracking

We use cookies and tracking technologies to improve user experience and analyze traffic. Manage preferences via your browser settings.

13. Policy Updates

We may revise this policy periodically. Significant changes will be notified via our website or direct communication.